Saturday, July 11, 2015

Unnecessary TTC announcements

I was riding a subway northbound on the Yonge line. As we travelled from Davisville to Eglinton, the driver made an announcement: "Attention all passengers: we are currently bypassing Spadina station in both directions on both lines due to a police investigation."

Problem: We were heading north from Davisville to Eglinton, which is directly away from Spadina station.  To be affected by delays at Spadina station, a passenger on our train would have to get out, board a train heading in the opposite direction, and travel quite a few stations.  It's highly unlikely that anyone would do this!

Back in my commuting days, I've been on trains where this happened quite a few times - the driver announces a delay that's behind us, or heading in the opposite direction, and therefore is not going to affect our train at all and isn't going to affect any of the passengers unless they get out and switch to a train heading in the opposite direction.  These aren't system-wide loudspeaker announcements, like you hear made by a pre-recorded voice when waiting on the platform.  These are announcements made specifically by the driver of our one train.

I don't think they should make these announcements. 

One thing I've noticed since I started following @TTCNotices on Twitter is that the vast majority of delays are cleared very quickly, often within just a couple of minutes. I also learned, back in my commuting days, that even delays for which shuttle buses are called are often cleared so quickly that it's better to wait them out than to get on a shuttle bus.

So I think having drivers make a specific effort to announce delays that don't apply to the train will just make passengers unnecessarily worry and stress and think the system is unreliable.  This is exacerbated by the fact that the audio quality of driver announcements is not as good as that of recorded announcements, so it produces some unnecessary "Wait, what did he say?" moments.

If any passengers are going to be affected by the delay in the opposite direction or behind us, they'll have plenty of time to find out when they're waiting on the platform for their opposite-direction trip, or when they look at one of the video screens on the platforms, or when they check Twitter.

But I think nothing is gained by having drivers make an announcement just within their train when the announcement definitely does not apply to that train.

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