Monday, June 23, 2014

How the library can improve its automatic return system

I should be happy about my library's automatic return system, since it's yet another example of one of my inventions materializing in real life, but I'm seeing some problems that can make it very inconvenient from time to time.  Here's how I'd improve it:

1. Let it accept more than one item at once. The self checkout and scan multiple items at once (my personal record is six large hardcover books), but the return slot can only handle one at a time.  This is irritating when the person in front of you is returning a lot of things at once.  The other day I was behind a lady with two small children who were returning a total of 20 items.  This is a reasonable number of children's picture books to check out for two children over a 3-week loan period, but it takes for-fricking-ever to scan them all in one at a time. A massive line formed behind this family, and there was nothing that could be done to expedite the process.

2. Continue to have a manual return slot. I've seen manual return slots at other libraries that have automatic returns, but mine doesn't have one.  So if there's a line for the automatic return or the automatic return is malfunctioning, there doesn't appear to be any alternative.  (I recently learned that you can also hand the book to the person at the circulation desk, but there's no signage or anything to that effect. And if the automatic return is malfunctioning, the circulation desk person is probably in the back room trying to fix it.)  If we could just pop books into a manual slot, we wouldn't be getting stressed and frustrated when the automatic return malfunctions or the person in front of us has 20 items.  (Or maybe they wouldn't even be in front of us because they'd just pop their 20 items into the  manual slot and be out of there in 30 seconds.)  I think most people would continue to use the automatic returns because they verify that your item has in fact been checked in - plus, they're fun! - but simply making them optional would vastly reduce frustration.

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