I've been shopping at Reitmans for over a decade, and in all that time their size small shirts have always fit me perfectly. (Q: Small? WTF? A: I have narrow shoulders, and the shirts tend to be stretchy enough to accommodate the rest of me.) So I did something perhaps a wee bit irresponsible: I bought a lovely new blouse without trying it on. Then I did something even more irresponsible: I removed the tags before I put it on. My only excuse is that I had 10 years of empirical evidence that it would fit perfectly, and I was fully expecting that I'd put it on and wear it to work that day. But I got my comeuppance: it didn't fit as well as it should have. It was roomier than usual, and I find a slimmer fit more flattering.
I went back on to the store and tried on an extra-small, which fit me perfectly (which is seriously WTF - I am not extra-small by any possible human standard). So I asked to exchange the one I'd bought for the extra-small.
Reitmans doesn't normally do exchanges if you'd taken the tags off, but, fortunately, the saleslady made an exception for me. This made me very happy. I've had other stores be assholic to me when I'd made an honest mistake, so it made me feel good and safe and welcome that they understood that I'd made an honest mistake. The fact that Reitmans permits its sales staff to use their judgement in these kinds of cases creates a much more positive environment for customers, and is an excellent way to get repeat business.
Meanwhile, the moral of the story for customers is try on shirts at Reitmans this season, especially if you prefer a slimmer fit.
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